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New Siemens IT Operations Center in China enhances global IT support


Munich, Germany, With the opening of its new IT Operations Center in Chengdu, China, Siemens IT Solutions and Services continues to expand its service offerings in the area of IT outsourcing. The center enables Siemens to provide an even wider spectrum of IT support services across multiple time zones for Asian and other international customers. In the first phase, the new center will house roughly 100 specialists by the end of 2010. They deliver IT support for desktops, servers and networks as well as for software and systems engineering, along with service desk support in several languages including English, Chinese, Japanese and Korean. The investment volume amounts to roughly €3.5 million.

“The new center in Chengdu will play an important part in our global IT service delivery network and provide Siemens IT Solutions and Services with better access to global projects,” said Robert Demann, head of Siemens IT Solutions and Services in China. Together with the company’s existing facilities in Beijing, Shanghai and Nanjing, the new center further improves the company’s availability of resources at strategically relevant locations in China. The IT Operations Center will also support locations of Siemens IT Solutions and Services in other parts of Asia - such as Mumbai, Manila and Singapore - in all aspects related to its Managed Workplace offering.

Whether regionally concentrated or internationally distributed at different workplaces with different IT environments, today’s employees need a desktop infrastructure that works, is scalable, and available around the clock. Siemens IT Solutions and Services offers a full spectrum of such services, including desktop and application support as well as proven methods that can be adapted quickly and flexibly to the customer’s changing requirements. Standardized procedures and tools reduce the call volume and speed up the resolution time, while customized reports and analyses cut costs further.

As a global IT service provider, Siemens operates an international network with twelve locations in Asia, Europe and America that delivers a wide range of workplace services. The “follow-the-sun” user support of Siemens IT Solutions and Services helps users with their IT-related problems 24 hours a day anywhere in the world and in 20 languages. With its extensive technology and application expertise, Siemens IT Solutions and Services makes sure that even complex IT infrastructures and business-critical applications run trouble-free – whether the services are provided on-site or from a cloud.

The portfolio of services for IT workplaces, business applications and products comprises the complete spectrum, ranging from consulting and concept development to operational services to complete outsourcing solutions. Siemens IT Solutions and Services also helps its customers to improve their existing service desks or to develop and implement new services for their specific needs. Since Siemens is not tied to any particular software and hardware manufacturers, it can deliver the best available solutions that fit the customer’s requirements.

The customer benefits are manifold: Continuous availability of IT workstations and applications for faster business processes and lower costs, as well as independent and flexible consulting and implementation of IT service projects. Companies can thus focus on their core business while improving their customer and employee satisfaction.

Siemens IT Solutions and Services is an internationally leading provider of IT solutions and services. It covers the entire IT service chain from a single source, from consulting to system integration, right through to the management of IT infrastructures. In addition, Siemens IT Solutions and Services complements the portfolio offerings of the Siemens Sectors with IT solutions. With its comprehensive know-how and industry-specific knowledge, the IT provider creates measurable added value for its customers. Siemens IT Solutions and Services employs more than 35,000 people, and in fiscal 2009, which ended on 30 September, posted annual sales of around 4.7 billion euros, of which over 75 percent are generated outside of the Siemens Sectors. Further information at:

Reference Number: SIS201006012e


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