KCOM Group Wins Managed Services Contract with Daisy Group
KCOM Group (KCOM.L) today announces that Kcom, its managed communications services business, has signed a three year contract with Daisy Group, one of the leading providers of integrated voice and data services to the SME business market.
Kcom will provide Daisy with inbound call handling and routing services via Myriad, Kcom’s advanced call routing and voice response platform. The contract will enhance Daisy’s operational efficiencies, providing an enhanced level of automation for the number translation services (NTS) it provides to its customers.
Daisy Group’s Chief Operating Officer, Gareth Kirkwood, said:
“We will use the flexibility of Kcom’s Myriad platform to develop our own range of inbound call solutions and meet the ever evolving requirements of our customers. For the first time our customers will have access to their own portal that will allow them to make move, adds and changes to their NTS services, making the process more simple.”
Commenting on today’s announcement, Bill Halbert, Executive Chairman of KCOM Group said:
“We are delighted to be announcing this important contract with Daisy. It is a further demonstration of our strategy of focusing our managed communications services business on higher value added services. The contract with Daisy Group gives us a substantial and potentially growing relationship with one of the fastest growing voice and data services providers in the UK.”
About KCOM Group PLC
The KCOM Group delivers communications services to a range of businesses and consumers, with an emphasis on exceptional service delivery.
Its Kcom business provides communications services for national multi-site enterprise and public sector organisations across the UK. As an independent provider of these services, supported by its BT Wholesale partnership, Kcom is able to offer advanced network capability and related added value services, coupled with a flexible approach to delivering its customers’ requirements.
Its KC business provides a range of communications services to businesses and consumers in Hull and East Yorkshire. Eclipse Internet delivers a portfolio of internet based communications services. These are designed to help small businesses and home based workers to exploit the power of the internet to achieve business success.
For more information on the KCOM Group, please go to www.kcomplc.com
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