Delta’s Atlanta Airport Experience To Undergo A Major Makeover
Plans include adding 50 percent more lobby space and check-in options for customers
ATLANTA, March 28, 2006 – Delta unveiled today that it will significantly improve its facility at Hartsfield-Jackson Atlanta International Airport, giving its customers more space, convenience and check-in choices. Plans include adding over 50 percent more lobby space, 24 more self-service kiosks with international check-in capability, redesigned gate seating, a new Crown Room Club and 14 new lower-level full service check-in positions.
“As Delta customers take advantage of more than 24 new international destinations since September and new and expanded service to more than 30 U.S. cities offered from Atlanta, we want to deliver the conveniences they value, including more space, more check-in options and more comfort when they travel, “ said Rich Cordell, Senior Vice President of Airport Customer Service. “Our goal is to provide the level of service and amenities customers expect when traveling through the world’s largest hub.”
Delta’s Atlanta hub facility upgrade will occur in two phases. Phase I, already underway, will offer the following benefits to Delta customers in early April:
- Eighty self-service kiosks, including 24 kiosks that will now offer U.S. customers the ability to check in for their international flights. Last year, nearly 30 million customers checked in using kiosks.
- A new Crown Room Club on Concourse C. This will give customers convenient access to seven Crown Room Clubs on all five of six Concourses in Atlanta.
- Newly-designed queuing system for First Class, Medallion and BusinessElite customers.
- Fourteen new lower-level, full-service check-in positions, providing easy access for customer drop-off.
“We are very pleased to be partnering with Delta on this improvement project that makes traveling through Hartsfield-Jackson Atlanta International Airport faster and more convenient for all Atlanta originating and connecting customers on Delta.” said Ben DeCosta, Atlanta Airport General Manager. “Delta’s upgrades not only complement the facility enhancements now underway, but also contribute to the airport’s overall mission, to be the world’s best airport by exceeding customer expectations.”
Phase II, to be completed by summer, 2007, will offer customers:
- A brand new lobby experience, featuring 50 percent more space, electronic signage, and additional kiosks.
- Gate area changes, including redesigned seating and new carpeting in Concourses A, B and T.
Work, quiet and family areas will offer added comfort and privacy to customers when traveling.
Even before customers arrive at Delta’s newly-upgraded facility in Atlanta or any of Delta’s 244 domestic airport locations, they can save time by using delta.com to print their boarding pass on-line. Customers can also quickly make changes to existing reservations by adding or changing flights, choosing alternate dates, times, or cities, and paying change fees with a credit card. With Delta’s SkyMiles program Award Ticket functions at delta.com, members can now hold, retrieve, change or cancel Award Tickets with just a few clicks of a mouse.
Delta Air Lines (Other OTC: DALRQ) is one of the world’s fastest growing international carriers with more than 50 new international routes added or announced in the last year. Delta offers daily flights to 503 destinations in 94 countries on Delta, Song, Delta Shuttle, the Delta Connection carriers and its worldwide partners. In summer 2006, Delta plans to offer customers more destinations and departures between the U.S., Europe, India and Israel than any global airline, including service on 11 new trans-Atlantic routes from its Atlanta and New York-JFK hubs. Delta also is a major carrier to Mexico, South and Central America and the Caribbean, with more than 35 routes announced, added or applied to serve since Jan. 1, 2005. Delta’s marketing alliances also allow customers to earn and redeem SkyMiles on more than 14,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Customers can check in for flights, print boarding passes and check flight status at delta.com.
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- Senior Manager - Media Relations
- Delta Air Lines
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