Park Hotel Weggis to Offer Superior Guest Experience with the Guest Media Hub from Avaya
Hotel services and amenities will be easily accessible to guests using Avaya’s sophisticated touch-screen device
GUILDFORD, UK – Guests staying at the Park Hotel Weggis, a luxury 5 star superior hotel on the shores of Lake Lucerne in Switzerland, will be among the first in the world to experience the Avaya Guest Media Hub, an in-room communications device specifically built for the hospitality industry. Much more than a phone, the Guest Media Hub provides a unique experience for guests of Park Hotel Weggis by providing an intuitive way of interacting with the hotel, and offering easy access to key services and personalized content.
The Guest Media Hub has a sophisticated look and feel, including a colorful touch screen interface providing quick navigation and dynamic visuals. It enables guests to not only make phone calls, set alarms, get stock quotes and check the weather – but also discover many hotel-related amenities. Park Hotel Weggis guests can use the Guest Media Hub to browse menus and make reservations for the hotel’s highly–rated restaurants, view the hotel’s extensive 25,000 bottle wine list, and order room service – all from the comfort of their room. Information on hotel amenities including the spa, pool, golf course and local area attractions can be viewed on the Guest Media Hub in English, German, French, and Italian.
The Guest Media Hub can also be personalized to meet specific guest needs. For instance, hotels can utilize historical data from a guest’s prior visits to provide them with information of interest to them. This could include highlighting scheduled events, attractions or food and wine choices that match a guest’s personal preferences.
“In choosing the Avaya Guest Media Hub for our hotel, we are looking to achieve even higher levels of guest satisfaction by making our services more accessible to customers, and aligning our offerings to fit each guest’s unique profile,” said Peter Kämpfer, general manager of the Park Hotel Weggis. “This enables us to enhance service through real-time information, while also introducing guests to some very entertaining applications.”
Avaya Professional Services worked closely with the management of the Park Hotel Weggis to develop unique applications specifically for the property and location. One such application is a live webcam feed of the natural landscape and Lake Lucerne, while another unique application displays different Swiss Fairy Tales for guests to enjoy before they retire for the day.
In addition to its unique capabilities, the high-tech look and feel of the Guest Media Hub will complement Park Hotel Weggis’ focus on offering the latest technologies in all of its hotel rooms. Added Kämpfer: “The Avaya Guest Media Hub suits our vision of being a trendsetter and offering a luxurious lifestyle to our guests.”
“Hotels such as the Park Hotel Weggis that want to provide differentiated service and a best-in-class guest experience are turning to Avaya Hospitality solutions and Avaya Professional Services to create and deploy applications ranging from in-room guest interaction to back of house staff efficiencies,” said Daryl Page, managing director, Global Hospitality, Avaya.
“We have also found many hoteliers can reduce costs while furthering their green initiatives by moving the guest compendium, directory and other paper-based information to the Guest Media Hub. These hoteliers can anticipate savings of $1.29 per available room night, which could result in savings of almost $100,000 per annum for a 300 room hotel(1),” added Page.
The Avaya solution will be implemented by Avaya Professional Services and Avaya Partners in Switzerland, Arktis and Telcom. For more information on Avaya Hospitality Solutions, please visit: http://www.avaya.com/usa/industry/hospitality/
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service, and competitiveness. For more information please visit www.avaya.com.
About Park Hotel Weggis
Under the guidance of our manager and host Peter Kämpfer, the five-star superior Relais & Châteaux as well as Swiss Deluxe Park Hotel Weggis, newly offers over 52 exclusive rooms and three restaurants, amongst which, the Gourmet-Restaurant Annex. This particular restaurant has been awarded 16 GaultMillau points and also boasts a many times award–winning wine list and assortment of 2,600 precious wines recommended by the “Best Sommelier in Switzerland 2005/06.” Park Hotel Weggis also bears the GaultMillau “Hotel of the Year 2001” title and furthermore offers guests a uniquely lit Aquarius Hall and banquet facility with LED lighting. Six 70m-large Asiatic SPA-Cottages, which are privately booked for up to four people, ensure pleasurable and unforgettable hours of relaxation, and, together with own entrance to the park, lake and beach areas - as of July 1, 2007 the hotel offers ten additional suites and a luxurious outdoor pool. www.phw.ch.
ARKTIS is a well established, vendor-independent system house for information, communication and safety solutions. ARKTIS was established in 1988. The know-how of the company is based on more than 20 years experience in Telecommunication business. ARKTIS is a customer-focused supplier; the essence of their business is the support of their customers starting with system consultancy to installation and integration. ARKTIS is an Avaya Gold Partner.
(1) Based on Avaya estimates from third party sources.
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