Intergraph® Solutions Center Achieves HDI Support Center Certification Designating Excellence in the Service and Support Industry
Fourth consecutive certification underscores commitment to industry standards, exemplary customer service and exceeding customers’ expectations
HUNTSVILLE, Ala. - HDI, the world’s largest IT service and support membership association and the industry’s certification and training body, has once again awarded the Intergraph® IT Solutions Center with its HDI Support Center Certification. This is the fourth consecutive HDI Certification awarded to the Intergraph Solutions Center.
Intergraph successfully underwent a thorough onsite audit of its Solutions Center Help Desk to verify its compliance to the HDI Support Center Certification Standard in order to achieve this prestigious designation.
For more than 30 years, the Intergraph Solutions Center has provided IT system support including help desk and deskside support to commercial and government clients. The Solutions Center currently serves more than 40 commercial, federal, state and local government clients and in 2009 addressed in excess of 250,000 client issues while maintaining an overall customer satisfaction rating of 96 percent.
“Achieving HDI Support Center Certification is proof of Intergraph’s dedication to quality operations, continuous improvement, strategic vision, a positive work environment, and high levels of customer service, and we are delighted to award this certification to the Intergraph Solutions Center,” stated Pat Albright, manager, Support Center Certification and Assessment, HDI.
“Intergraph clearly exemplifies excellence in all of the core areas on which the HDI Support Center Certification program focuses – leadership, policy and strategy, people management, resources, process and procedure, people satisfaction, customer satisfaction and performance results,” stated Rick Joslin, executive director, Training and Certification, HDI.
“Intergraph is focused on strategic industry leadership and quality support for our products and services,” said Brig. Gen. Jack Pellicci, U.S. Army (Ret.), general manager of the Intergraph Federal, Security and Intelligence business unit. “Intergraph’s Solutions Center is a top IT solutions provider in commercial, federal and state markets. The designation of HDI Support Center Certification for our Solutions Center underscores our commitment to helping clients achieve their goals through the intelligent deployment of IT best practices.”
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HDI, a UBM TechWeb company, is the world’s largest IT service and support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colorado, USA, HDI offers training in multiple languages and countries. For more information, visit http://www.thinkhdi.com.
Intergraph is the leading global provider of engineering and geospatial software that enables customers to visualize complex data. Businesses and governments in more than 60 countries rely on Intergraph’s industry-specific software to organize vast amounts of data into understandable visual representations and actionable intelligence. Intergraph’s software and services empower customers to build and operate more efficient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world.
Intergraph operates through two divisions: Process, Power & Marine (PP&M) and Security, Government & Infrastructure (SG&I). Intergraph PP&M provides enterprise engineering software for the design, construction and operation of plants, ships and offshore facilities. Intergraph SG&I provides geospatially-powered solutions to the defense and intelligence, public safety and security, government, transportation, photogrammetry, utilities, and communications industries. For more information, visit www.intergraph.com.
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