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Silverlink Works with EMC to Develop a Healthier, More Flexible Information Infrastructure


EMC Information Management and Storage Solutions Provide the Performance, Availability and Scalability to Support Dramatic Information Growth and Increase Customer Demand at Silverlink

Hopkinton, Mass.-Tuesday, March 21, 2006, EMC Corporation, the world leader in information management and storage, announced today that Silverlink Communications, a leader in healthcare communications services, is using EMC to help it build a more flexible information infrastructure to maximize the performance and scalability of its services.

“Today, individuals are faced with more choice, responsibility and risk in managing their healthcare,” said Paulo Matos, Silverlink’s chief operating officer and founder. “To help manage this trend, we’re enabling healthcare companies to effectively give their customers the right information at the right time so they can make the best decisions for their families. Healthcare enterprises use our automated calls to proactively reach out to their patients and members to accomplish about 60 different objectives - from simple flu shot reminders to complicated health risk assessment surveys. When a healthcare company needs to get in touch with patients and members to educate, collect information or drive behavior, a Silverlink call is often the most effective way to do it.”

Silverlink helps healthcare companies nationwide increase revenue, decrease costs, improve clinical outcomes and increase customer satisfaction by enabling them to design, deploy and manage Health Insurance Portability and Accountability Act (HIPAA) compliant automated call programs to thousands of patients and members at a time. These calls generate a tremendous amount of database information, not only from the audio files and recipient demographic records needed to create the call program, but also from the information collected about what occurs as each call is delivered. This information must be available to Silverlink’s customers 24 hours a day and in real time. In the past year, Silverlink’s call volume increased nearly ten-fold, which caused its SQL Server database environment to grow eight times larger. As its storage approached full capacity, Silverlink began evaluating storage and information management technologies that would cost-effectively support and scale to accommodate its rapidly growing business.

“Although EMC has a reputation for serving the largest enterprises in the world, it was a nice surprise to learn that EMC can also help solve the IT challenges facing small to medium businesses,” said Matos. “EMC worked with us to help us understand its broad range of business offerings and identify which solution would provide the performance, availability and scalability required to cost-effectively meet our increasing technology needs.”

EMC offers customers a broad portfolio of systems, software and services tailored to the unique business information needs of small and medium businesses to global enterprises. To support its information infrastructure, Silverlink chose the EMC CLARiiON® networked storage system to support its SQL Servers and ensure that critical customer information is highly available and managed efficiently. Silverlink also leverages EMC Navisphere® storage management software to collect performance information and analyze system capacity to configure, manage and monitor all aspects of the CLARiiON system. Additionally, to support its data access and data availability requirements, Silverlink uses EMC PowerPath® software to prioritize information access based on business requirements and enhance application and information availability in the event of failure.

“We can’t have technology impede our rapid business growth,” said Matos. “We need an information infrastructure that enables us to accommodate all our existing customers, offer new services and add new customers rapidly, efficiently and without downtime. EMC’s products and the support they’ve provided have been critical to our success in this area.”

About EMC

EMC Corporation (NYSE: EMC) is the world leader in products, services, and solutions for information management and storage that help organizations extract the maximum value from their information, at the lowest total cost, across every point in the information lifecycle. Information about EMC’s products and services can be found at
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