ACT Appoints Victor Burgess to Senior Director of Global Service Delivery
Lakewood, Colo., March 8, 2010 — ACT Conferencing (www.actconferencing.com), a global provider of corporate audio, web and video conferencing services, has appointed Victor Burgess to senior director of global service delivery. In this role, Burgess is responsible for continuing ACT’s focus on customer satisfaction and assurance by directing ACT’s worldwide team of more than 200 customer service professionals. He brings with him more than 20 years of senior management experience managing customer service operations in the United States, Europe and Latin America.
“My decision to join ACT was an easy one,” said Burgess. “ACT has been succeeding in the conferencing industry for more than 20 years and it continues to expand into more and more new regions throughout the world. This speaks volumes about the quality and experience of the people and the outstanding products and services ACT offers. I look forward to working with the worldwide ACT team to deliver stellar customer service to each and every ACT client and partner.”
Prior to joining ACT, Burgess was the director of Monster Worldwide’s customer service center where he was responsible for the day-to-day operations and ongoing growth of the customer service center in South Carolina. Burgess’ domestic experience also includes co-founding a Silicon Valley-based contact center outsourcing company, Sequence Support Services, and serving as vice president and general manager for AFFINA, an outsourcing company based in Illinois.
On the international level, Burgess served as vice president of Latin American operations for Stream International, a contact center outsourcer. In that role he was responsible for four contact centers and oversaw a staff of more than 2,100 agents. He also managed an 800-person contact center in Panama for ClientLogic and established a new pan-European contact center for Hyperion Software.
“Victor’s background is obviously impressive but it was his work ethic, global knowledge base and vision that really changed bringing him on board from a want to a need,” said Mark Kelly, chief operating officer, ACT Conferencing. “Victor is going to be a tremendous asset to ACT as we execute on our customer-centric plans for 2010 and beyond.”
Burgess earned his bachelor’s degree in psychology with an emphasis on mathematics and computer science from City University of New York. He was recently a board member of the Florence-Darlington Technical College Educational Foundation, and is a member of the International Customer Service Association (ICSA) and the International Customer Management Institute (ICMI).
About ACT Conferencing
Established in 1989, ACT Conferencing is a global provider of corporate audio conferencing, video conferencing, and web conferencing services. ACT’s integrated platforms provide managed, international and local-language services. The company is headquartered in Lakewood, Colorado, with operations in Australia, Canada, France, Germany, Hong Kong, Malaysia, Netherlands, Singapore and the UK. For more information, visit www.actconferencing.com.
Statements made in this news release that are not historical facts, such as those discussing future plans and management’s beliefs, are forward-looking statements. Actual results may differ materially from those projected in any forward-looking statement. Important factors that could cause actual results to differ materially from those anticipated by any forward-looking information include, but are not limited to, future economic conditions, competitive services and pricing, new competitor entry, availability of financing, the delivery of services under existing contracts and other factors. Such statements are based on management’s current expectations, assumptions, estimates and projections about our industry and business and include statements about markets for our products and services, and development and expansion of products. ACT does not expect and disclaims any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
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