Primas Solutions Now Rated ’Avaya Compliant’

Real-Time CTI Analytics and Benchmarking application is compatible with key Avaya contact center solutions

HUNTINGTON BEACH, Calif. - Primas, a provider of innovative Contact Center Productivity Tools, today announced that LinkSCOPE Server is compliant with key Contact Center Solutions from Avaya, a leading global provider of business communications applications, systems and services.

The Primas LinkSCOPE Server, which includes its ScreenPOP and First Call Resolution Solutions, helps businesses utilize CTI data in real-time for business process improvement and is now compliance-tested by Avaya for compatibility with Avaya Aura™ Application Enablement Services.

“This latest version of LinkSCOPE provides an expanded suite of applications made possible by an open database of CTI data. ”The real-time nature and flexibility of this platform provides users with greater control in integrating the benefits of CTI traffic into their applications,“ says Mike Mastro, President and CEO of Primas. ”This certification continues a great relationship with Avaya. The compliance program helps confirm the validity of our products and our commitment to extend the value and life of the Avaya platform"

Primas is a member of the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, Primas is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab, where a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“Companies like Primas are expanding the choices available to Avaya customers,” said Eric Rossman, vice president, developer relations, Avaya. “With a broad selection of standards-based solutions that are compliance-tested for interoperability, businesses can use communications strategically in their operations and make critical information readily available to both clients and employees.”

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Primas
For over 15 years, Primas has delivered complex data integrations for contact centers, with a strong focus on CTI, IVR, and Speech Application Development. This experience is leveraged in our product suite, delivering enhanced functionality to our customers’ solutions, and helping them maximize the effectiveness of their existing infrastructure. For more information please visit www.primas.net.