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SilverBack Certified as Five-Star Vendor from VARBusiness Magazine


Hailed by Leading Technology Publication for its Partner Program

Billerica, Mass. (March 20, 2006) SilverBack® Technologies, Inc., the industry’s leading provider of service delivery platforms that allow solution providers to profitably enter the managed services business, today was recognized by CMP Media’s VARBusiness magazine as one of North America’s top information-technology (IT) vendors in terms of the partnership programs it offers to solution providers. SilverBack was certified as a Five-Star Partner, acknowledging its commitment and strength of its programs for IT integrators, resellers and managed service providers.

The award marks the fourth consecutive year SilverBack’s reseller program has earned the Five-Star certification, proving once again the company’s commitment to the channel for breaking new ground in opening entirely new revenue opportunities with its MSP franchise model, a model that earns its partners recurring revenue streams. This annuity-type model is a boom to resellers as they struggle with ever decreasing margins on hardware commodity sales.

“Our mission is to make all channel partners profitable with managed services,” said Dan Phillips, SilverBack CEO. “And our primary concern with respect to this is lowering labor costs associated with this brave new world of managed services. The SilverBack platform enforces ITIL best practices by allowing MSPs to set up and update policies once and then push the update to thousands of customers simultaneously. In this way, conducting outsourced remote monitoring, management and remediation of a company’s entire IT infrastructure can be achieved quickly and at the lowest possible labor cost.”

Of the 250+ vendor-program entries reviewed for the past year, only 70 companies received the coveted five-star rating in the magazine’s 12th annual Partner Programs Guide survey. The guide appears in the March 20, 2006, issue of VARBusiness.

“We applaud vendors like SilverBack for demonstrating best practices and for the leadership roles they have achieved within the IT distribution channel,” says VARBusiness Editor Lawrence M. Walsh.

About VARBusiness Magazine
For the past 19 years, VARBusiness’ strategic resources have been the gateway to the Solution Provider community. VARBusiness provides strategic insight for technology integrators through industry-defining research, in-depth editorial, channel events and innovative Web services, enabling these IT professionals to make educated decisions for their businesses, partnerships and customers. VARBusiness has been the recipient of numerous industry awards for both editorial content and design. Additional information about VARBusiness products, events and services, is available at its Web site,

About SilverBack
The choice of the VAR500 and other elite organizations, SilverBack’s expertise lies in helping product-focused resellers transform their businesses into services-focused operations. SilverBack has designed and perfected a “franchise” approach that accelerates the transition from a low margin, one-time sale to a high margin, recurring revenue model. Its ServiceAccelerator program combines integrated IT and security monitoring software with the company’s proven sales, marketing and operations best practices to help its partners see successful results immediately. SilverBack’s technology significantly reduces operations costs at set-up and over the life of the customer contract, facilitating mass customization of services and assuring high margins.

SilverBack Technologies is a registered trademark and the SilverBack logo, SilverBack Datacenter, SilverBack Datacenter Enterprise, SilverBack Portable, SilverBack Professional, SilverBack ServiceAccelerator Franchise, SilverBack Circle of Life are trademarks of SilverBack Technologies, Inc. Other trademarks referenced are the property of their respective holders. Copyright 2005, SilverBack Technologies, Inc. All rights reserved

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