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State of Delaware unifies communications infrastructure and reduces costs with Acme Packet


Department of Technology & Information streamlines and secures voice service delivery to state agencies with Acme Packet session border controllers

BURLINGTON, MA — Acme Packet® (NASDAQ: APKT), the leader in session border control solutions, today announced that the Department of Technology and Information (DTI), the organization that provides the technology infrastructure for the State of Delaware, has deployed the Acme Packet Net-Net® session border controllers (SBCs) to unify its disparate communications infrastructure and reduce the costs to deliver advanced, IP communication services throughout the state government. The DTI provides hosted IP services for a broad customer base of various state organizations and joins a rapidly growing list of enterprises that have recently selected Acme Packet for its superior security, proven interoperability and scalability.

The DTI has deployed Acme Packet Net-Net 4250 SBCs in its two data centers to provide secure termination of the Verizon Burstable Enterprise Shared Trunking (BEST) service. This allows the state to save money by centralizing their connection to the public switched telephone network (PSTN) and reduce overall connection requirements for multiple government agencies, creating a more uniform network for its disparate voice systems. Through centralized SIP trunking, the DTI provides a hosted voicemail platform with unified messaging services throughout the state and eliminates the need for additional voicemail systems, maintenance and administration expenses. In the future, the Net-Net SBC’s proven security, interoperability and scalability will enable DTI to deliver integrated data, voice and video applications to various state agencies, enable connectivity to PBXs in neighboring states such as Maryland, Pennsylvania and New Jersey and ease communication in case of a disaster.

Acme Packet Net-Net SBCs were employed to secure DTI’s IP communication borders while providing seamless connectivity between various government offices throughout the state. Because the state supports both SIP and H.323 IP-PBXs within its network, Acme Packet’s SIPconnect Compliant® Net-Net SBCs with SIP-H.323 interworking enable interoperability for the state’s disparate IP telephony infrastructure. Communications between different IP-PBXs are routed through Acme Packet’s SBCs and translated to the proper protocol to complete the call. This allows the state to lower its total cost of ownership by leveraging SIP trunking while keeping its current IP telephony infrastructure in place.

“After a series of robust technical demonstrations, we determined that Acme Packet Net-Net SBCs addressed our interoperability requirements, offered the most advanced functionality and were the best fit overall with our vision,” said Mark Cabry, lead telecom engineer, Department of Technology and Information, Telecommunications Group, State of Delaware. “The breadth of knowledge, support and VoIP technical expertise that Acme Packet brought to the table cemented our belief that deploying SBCs in our network not only meets our communications requirements today, but also paves the way for additional applications, like video conferencing, in the future.”

“More and more government organizations at both the state and federal level are seeing the benefits of deploying SBCs in their networks and are relying on Acme Packet, as the SBC market leader, to provide the needed security, interoperability and scalability,” said Seamus Hourihan, executive vice president of marketing and product management for Acme Packet. “At the forefront of this trend, the State of Delaware is realizing the practical benefit of reduced operating costs while at the same time delivering trusted, high-quality, IP interactive communications.”

About Acme Packet
Acme Packet, Inc. (NASDAQ: APKT - News), the leader in session border control solutions, enables the delivery of trusted, first-class interactive communications—voice, video and multimedia sessions—and data services across IP network borders. Our Net-Net family of session border controllers, multiservice security gateways and session routing proxies supports multiple applications in service provider, enterprise and contact center networks—from VoIP trunking to hosted enterprise and residential services to fixed-mobile convergence. They satisfy critical security, service assurance and regulatory requirements in wireline, cable and wireless networks; and support multiple protocols—SIP, H.323, MGCP/NCS, H.248 and RTSP—and multiple border points—service provider access and interconnect, and enterprise access and trunking. Our products have been selected by 910 customers in 100 countries. They include 48 of the top 50, and 90 of the top 100 service providers in the world; and 8 of the Fortune 25. For more information, contact us at +1 781.328.4400, or visit

Acme Packet, Inc. Safe Harbor Statement
Statements contained herein that are not historical fact may be forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Such forward-looking statements may relate, among other things, the benefits and features of sessions border controllers, the ability to facilitate service and support and to secure large enterprise networks, as well as Acme Packet’s expected range and reach into new markets and its relationships with new customers, distributions channel and product partners. Such forward-looking statements do not constitute guarantees of future performance and are subject to a variety of risks and uncertainties that could cause actual results to differ materially from those anticipated. These include, but are not limited to: difficulties expanding its customer base; difficulties leveraging market opportunities; difficulties providing solutions that meet the needs of customers; poor product sales; long sales cycles; difficulty developing new products; difficulty in relationships with vendors and partners; higher risk in international operations; difficulty managing rapid growth; difficulty managing its financial performance; its ability to hire and retain employees and appropriately staff its operations; its cash needs; the impact of new accounting pronouncements and increased competition. Additional factors that could cause actual results to differ materially from those projected or suggested in any forward-looking statements are contained in the Company’s recent filings with the Securities and Exchange Commission, including those factors discussed under the caption “Risk Factors” in such filings.


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