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NCR Opens Services Center of Excellence in Georgia


NCR Opens Services Center of Excellence in Georgia

Gov. Perdue, Sen. Isakson, company and local officials cut ribbon for new Peachtree City facility

ATLANTA – Governor Sonny Perdue, U.S. Senator Johnny Isakson, senior executives of NCR Corporation and local officials today celebrated the official opening of NCR’s Services Center of Excellence in Peachtree City. The new facility co-locates NCR’s Global Service Parts headquarters, its Americas Customer Care Center hub and the NCR University training center, all of which support key self-service and assisted-service technologies used by major banks, retailers, telecommunications, travel, entertainment and healthcare companies across North America and Latin America.

NCR is a world leader in providing ATMs, retail self-checkout and other innovative assisted- and self-service solutions.

“Today’s opening is a great achievement for NCR and is certainly welcome news for our state’s economy,” said Governor Perdue. “NCR is a world-class company and we are excited to see this expansion of its long-standing success in Georgia.”

“This is a great day for our state and a great day for NCR and its customers,” Sen. Isakson said. “We are delighted NCR chose Georgia and Peachtree City for its innovative Services Center of Excellence.”

The NCR Services Center of Excellence, announced in October 2008, will create more than 900 jobs and represents a capital investment of $15 million by NCR. The company has added personnel to its existing facilities in both Peachtree City and Duluth during this expansion and was assisted with customized training by Georgia Quick Start, the state’s top-ranked workforce training program. In June 2009, NCR announced its intention to also move its global headquarters to Georgia and open a new manufacturing plant in Columbus. The latter opened its doors earlier this month, and the headquarters relocation will be completed by the end of 2010. Altogether, NCR will create more than 3,000 jobs in Georgia.

“The opening of our Peachtree City facility is a major milestone for NCR, specifically for the NCR Services organization,” said John Bruno, executive vice president of NCR. “By co-locating strategic elements of our Global Services Parts headquarters, Americas Customer Care Center and NCR University, the Center will enable NCR to deliver superior service to our customers, supporting about 20,000 service requests in the Americas region every day.”

The 360,000-square-foot Center of Excellence in Peachtree City was remodeled to create a world-class service support environment and training facility. The Peachtree City and Duluth facilities house interrelated functions that support service delivery to NCR’s customers throughout the U.S. and Canada, and coordinate with NCR service centers in other regions to support customers on a global basis. By co-locating these functions in the greater Atlanta area, NCR has created a collaborative community of service professionals who can more easily share service knowledge and best practices.

“We are excited about NCR’s decision to invest in Peachtree City. In a time of national economic hardship, Peachtree City is celebrating new jobs and an expansion of our local tax base, and for that we thank NCR.” said Peachtree City Mayor Harold Logsdon.

“Once again, a major company has seen the benefit a location in Fayette County offers,” said Randy Hayes, chairman of the Fayette County Development Authority. “In this case, NCR needed a high-quality area close to an international airport for its corporate training center, and Fayette County offers the highest quality of life near the world’s largest airport.”


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