CSC Honors Insurance and Self-Insured Firms at Connect 2009 Conference
Organizations Recognized for Leadership, Innovation and Contributions to Overall Client Community
FALLS CHURCH, Va., CSC (NYSE: CSC) today announced that 15 insurance and self-insured organizations received awards for innovation and leadership in the areas of technology, quality enhancement and collaboration at CSC’s Connect 2009 Conference. The company’s client community nominated and selected the winners, which were honored during the conference in September.
More than 700 property and casualty (P&C) insurance industry, risk management, and business and technology professionals attended the event in Orlando, Fla. The 2009 honorees include: Accident Fund Insurance Company of America, Chubb Services Corp., Cypress Insurance Group, FBL Financial Group Inc., Florida Peninsula Insurance Company, Frankenmuth Insurance, GEICO, The Hartford Financial Services Group, Inc. (The Hartford), Indiana Farm Bureau Insurance, MAG Mutual Insurance Company, Michigan Insurance Company, Michigan Millers Mutual Insurance Company, Safety Insurance Company and Southern Farm Bureau Casualty Insurance Company.
Cypress Insurance Group, Jacksonville, Fla., received The Connect Award, which singles out one organization for its outstanding innovation and collaboration across all five award categories: Industry Leadership, Innovation Community, Project Management Leadership, Quality Management Leadership and Technical Excellence. Cypress Insurance Group won this “best of show” honor for creating a new Web-based first notice of loss application that efficiently captures property claims.
“Since the new claim-capture application was implemented and tightly integrated with the POINT IN policy administration system in CSC’s business process outsourcing operations, our call intake productivity has improved by 50 percent,” said Phil Dragotto, vice president, Information Systems, Cypress Insurance Group. “Our involvement in CSC’s Innovation Community program and interactions with other insurers at events have helped spark our creativity for innovative enhancements that deliver meaningful results.”
In addition, six firms received Well Connected Awards for accomplishments related to a particular CSC product area. Those winners include:
• FBL Financial Group for Agency Link
• Michigan Millers for business process outsourcing services
• MAG Mutual Insurance for Claims and Legal
• Indiana Farm Bureau for Exceed
• Accident Fund for POINT IN
• Safety Insurance for Series II
CSC presented the Industry Leadership Award to Frankenmuth Insurance of Frankenmuth, Mich., for its innovative use of CSC software products and services to solve specific business needs. Accident Fund and FBL Financial Group received honorable mentions in this category.
Cypress Insurance received CSC’s Innovation Community Award, which recognizes the organization whose software enhancement project provided the most benefit for the entire user community. Honorable mentions were awarded to Florida Peninsula and MAG Mutual.
CSC recognized Chubb Services, Warren, N.J., in the Project Management Leadership category for implementing best practices during its RISKMASTER X upgrade to achieve project deliverables in an innovative manner. Indiana Farm Bureau and Michigan Insurance received honorable mentions.
The Hartford of Hartford, Conn., won the Quality Management Leadership Award for implementing quality management best practices and helping CSC create a scorecard to monitor and report progress for CSC’s Continuous Delivery releases. Honorable mentions went to Accident Fund and Indiana Farm Bureau.
Companies receiving CSC’s Technical Excellence Award for the best examples of systems engineering and architecture, systems integration or technology management in connection with a CSC solution include the category winner, Farm Bureau Mutual, West Des Moines, Iowa. Frankenmuth Insurance, GEICO and MAG Mutual received honorable mentions.
Winners were also named in a new award category this year, the WikonnecT Champion Award, to recognize individual and company users of CSC’s business-to-business social networking site to foster collaboration among client and CSC community members. CSC recognized Rhonda Mattick of Indiana Farm Bureau for embracing the collaborative spirit of WikonnecT and contributing to ongoing community conversation, and Southern Farm Bureau, whose employees frequently accessed and posted WikonnecT data and proposed an idea for Project Community.
“This year’s award winners belong to one of the industry’s largest and most active insurance client communities,” said Jim Cook, president of CSC’s Business Solutions and Services Sector. “All demonstrated high degrees of innovation and cooperation with other firms, while finding ways to deliver measurable value to their individual organizations and customers.”
For more information on the 2009 awards and winners, visit http://www.csc-fs.com/connect/awards.asp.
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