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Portugal Operator ZON Multimedia Extends its Relationship with Sigma Systems for Multi-play Fulfillment


OSS solutions to include fulfillment of FTTH and MVNO services

TORONTO and LISBON - Sigma Systems, an industry leader in Advanced IP Service Fulfillment solutions, and next-generation operator ZON Multimedia, Portugal’s leading provider of triple-play solutions, announced today the extension of their working relationship through 2013. While ZON already utilizes Sigma’s Service Management Portfolio for fulfillment of its triple-play offerings in Portugal, the agreement extension also includes OSS support for ZON’s new mobile and Fiber-to-the-Home services.

A Sigma Systems customer since 2003, ZON Multimedia is one of Europe’s most progressive operators, offering the following services to Portugal residents:

* Digital video and satellite TV
* Video on demand (VOD)
* Voice over IP (VoIP)
* Broadband via cable and DSL
* ISP services

Recently, ZON added mobile services by becoming a mobile virtual network operator (MVNO). ZON also plans to introduce fiber to the home (FTTH).

“With help from Sigma Systems and our advanced fulfillment solutions, ZON has continuously added and delivered services that meet its customers’ needs, regardless of their access technology or device,” said Tim Spencer, president and COO of Sigma Systems. “ZON is seeing rapid growth and increasing loyalty from its customers, who appreciate the value of the multi-service bundle options available. With the addition of mobile, ZON now offers anywhere, anytime and any device services.”

ZON underwent a Service Transformation project, in which the operator’s services were migrated from silos and onto a single services platform for automated fulfillment and simpler bundling. Sigma’s next-generation OSS Service Management Platform handles the provisioning, activation and fulfillment of ZON’s multiple services, and allows ZON to easily add new offerings, such as FTTH. “Its evolution in service delivery — from analog TV to the ability to add unlimited new service offerings — makes ZON an industry example of today’s new breed of service provider: what Sigma calls a ‘Next-Generation Operator,’” said Spencer.

About Service Management Portfolio
Sigma’s Service Management Portfolio enables the provisioning, delivery and management of integrated offerings, including TV, VoIP, broadband and mobile services. Sigma’s award-winning fulfillment solutions eliminate operational silos to speed service creation and enable automation for decreased operational costs, while driving new revenue streams and increasing ARPU.

About ZON Multimedia
ZON Multimedia, listed on the main Portuguese stock index, PSI-20 index, is the leader of the Pay TV market in Portugal and the country’s second largest Internet provider. ZON Multimedia has 1,595 million TV clients, 546,000 broadband and more than 500,000 fixed-line customers. ZON Multimedia is Portugal’s leading provider of triple-play solutions, offering multiple services across several platforms: cable, satellite, ADSL and mobile. Additionally, the company is Portugal’s leading content distribution and cinema exhibition company through its ZON LUSOMUNDO business. For more information, visit ZON at

About Sigma Systems
Sigma Systems is the proven global leader in delivering advanced IP service fulfillment solutions. Sigma’s powerful solutions enable the world’sNext-Generation Operators (NGOs) to Deliver a Rich Consumer Experience through communications and entertainment services—over any access technology to any device. The company’s award-winning solutions include order management, provisioning and activation, and active mediation of residential and business VoIP, and Triple, Quad and All-Play services. NGOs around the globe — including Cox, YouSee and Rogers — trust Sigma for service transformation and innovative solutions with market-leading expertise for the delivery of today’s—and tomorrow’s—new services. For more information about Sigma, visit


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