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ADP marks health and welfare client milestone


450 Large Clients Now Leveraging ADP’s Benefits Administration Solution, Doubling Client Base in Just Two Years

ROSELAND, New Jersey. - ADP ®, a leading provider of HR, payroll and benefits administration services, today announced that it has doubled its number of large organizations (1,000 or more employees) leveraging ADP benefits administration solutions in the past two years. This growth has been fueled by ADP’s recently released Health and Welfare Service Engine, a new technology that simplifies the benefits enrollment process and integrates seamlessly with existing ADP HR solutions, providing real-time data flow and consolidated reporting tools to help make clients more efficient in their HR processes.

“ADP has long been a market leader in this space and there is a strong market need for offerings that streamline the benefits administration process,” said Lisa Rowan, Program Director, HR, Learning and Talent Strategies, IDC. “This integrated solution, and ADP’s overall service-based approach, will enable employers to leverage internal resources more strategically as opposed to focusing on tactical and technical issues.”

The need for comprehensive solutions is driving client demand for seamless benefits administration and HR data integration, and a growing number of ADP health and welfare service clients have signed on to embrace this latest capability. The ADP solution is fully scalable to an organization’s size and scope of outsourcing needs, and eases the burden of benefits administration by offering clients one convenient platform that provides 24/7 access to critical data for better decision making.

Working with ADP also helped Local Insight Media focus its HR practice on more strategic priorities such as organizational development, succession planning, and change management.

“ADP provides clients with access to world-class technologies and proven outsourcing assistance previously beyond their financial or technical reach,” said Campbell Langdon, President, ADP Major Account Services. “This robust offering eliminates excessive administrative tasks and allows our clients to focus on managing strategic goals for their organization.”

“ADP’s solution helps Trustmark’s employees to have an easier, faster and user-friendly open enrollment process. This provides our team with more time to focus on helping employees make strategic and smart decisions on their benefits and less time answering technical questions,” said Melody Canak, Director of Benefits, Trustmark Companies, an ADP client with more than 2,000 employees. “And ADP not only delivers accurate, worry-free data to our carriers, they also provide real-time reporting for our HR staff, making it easy to pull data out of the system for decision making and reporting.”

ADP’s Benefits Administration solution offers robust benefits options that are flexible and configurable to accommodate clients’ business needs. This offers a number of benefits to organizations including:

* Flexible, client-defined service model that gives clients the freedom to choose levels of controls to best integrate with their HR department’s strategic initiatives, and powerful automation of business rules to accommodate various plan designs. For clients desiring supplemental employee support, ADP offers live customer service via its Call Center in addition to its Employee Self Service tools.
* Integrated, personalized decision support applications, powered by WebMD®, which enable employees to estimate their health expenses under different benefits plans and guide them through the benefits election process — facilitating more informed, cost-effective healthcare decisions.
* An intuitive user experience (including a single site/password) that provides employees easy, convenient access to all of their HR tasks, including viewing paychecks, time updates and benefits information.
* Real-time HR data integration with other ADP services that minimizes the time between the date employees are hired and the time they seek health and welfare services, and reports that consolidate the data, offering real-time access to facilitate strategic decision making.

“We are continually looking for ways to improve the HR experience for our clients by providing scalable solutions to specifically support large employer needs,” said Regina Lee, President of ADP National Account Services and Employer Services International. “Our benefits administration solution, powered by our new Health and Welfare Service Engine, has become a market leader because it provides the exact level of integration, service and personal support that clients and their employees need.”

ADP National Account Services is the business unit of ADP Employer Services that provides HR, benefits and payroll services to organizations that have 1,000 or more employees. For more information, please visit


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