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Free IVR to Increase Call Center and Telemarketing Profitability


Helping call centers and telemarketing firms increase their effectiveness and profitability is the core objective of In an effort to better serve their customers, Dipfees has added free IVR (Interactive Voice Response) services to their portfolio. With this recent addition customers are able to free up more time and resources to effectively manage their call rooms.

According to Mark Breeze, Dipfees’ customer relationships manager, call centers and telemarketing firms are going through tough times. “First of all like any business the economic crisis has its impact in the industry. Plus telecom laws are getting stricter, especially those related to voice broadcasting, auto dialers and predictive dialers. By adding free IVR services we can take some of the workload out of our customer’s hands. We provide them with daily DNC (Do Not Call) reports, and we even take care of both the level one and level two complaints”

“Most of our customers first come to us to participate in our CNAM CallerID Revenue Sharing program, which allows them to collect CNAM dip fees they would otherwise be missing. This alone can be very profitable for these types of customers. But once they start working with us and our IVR system, often I hear that all these additional services we provide are at least as important.”, Mark Breeze added.

That is what differentiates from other CNAM revenue programs. The additional value brought to the table by things like multiple state ANIs, real time control of CNAM callerID display, and fast payment is what call center managers are looking for. With the free IVRs Dipfees hopes to further cater to its customers’ needs.

For more information about Dipfees and their CNAM revenue program, please visit


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 call center
 predictive dialer

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