San Francisco Public Utilities Commission Enables Billing Services for 172,000 Water and Wastewater Customers with Oracle® Utilities Customer Care and Billing

Redwood Shores.-The San Francisco Public Utilities Commission (SFPUC), a department of the City and County of San Francisco that provides water, wastewater and municipal power services to San Francisco, has implemented Oracle® Utilities Customer Care and Billing to replace a legacy customer information system (CIS) and assist in its initiative to improve customer service, expand customer choice and streamline revenue management functions.
SFPUC is using Oracle Utilities Customer Care and Billing to provide billing services to more than 172,000 water and wastewater customers. With the software, the SFPUC benefits from operational efficiency improvements due to automated process capabilities, tighter data integration and tracking of work orders and customer case management. Oracle Utilities Customer Care and Billing will enable SFPUC to streamline revenue management by consolidating billing and collection for services such as power and other miscellaneous utility billing processes currently managed by other systems.
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“Prior to our implementation of Oracle Utilities Customer Care and Billing the SFPUC was using a 20-year-old legacy CIS system that was not equipped to meet our future needs. Oracle provides us with a functionally robust and highly flexible solution capable of providing a complete view of customer data, streamlining billing processes and enabling more responsive customer service,” said Todd Rydstrom, SFPUC. Assistant General Manager and Chief Financial Officer.
“With Oracle Utilities Customer Care and Billing, the San Francisco Public Utilities Commission can now more effectively harness its customer data, providing a complete view of customer and billing information to support more responsive customer service and faster bill processing,” said Quentin Grady, Senior Vice President and General Manager, Oracle Utilities.